At Kadaltoveedu, we are committed to delivering the freshest seafood to your doorstep with the highest quality standards. Please read our shipping policy carefully to understand how we process, pack, and deliver your orders.

1. Shipping Locations

We currently deliver seafood across [List of Cities/Regions You Serve]. If your location is outside our delivery zones, please contact us at +91 7708342462 or kadaltoveedu@gmail.com, and we will do our best to assist you.

2. Order Processing Time

  • All orders placed will be processed and shipped on the same day.
  • Orders placed after the cut-off time will be shipped on the next available delivery slot.
  • We do not process orders on public holidays or unexpected weather-related delays.

3. Delivery Time & Methods

  • Same-Day Delivery: Available for select locations if the order is placed .
  • Next-Day Delivery: Pre booking will be delivered the next day.
  • Express Shipping: Available for urgent orders at an additional cost.

4. Shipping Charges

  • Free delivery for orders above ₹399.
  • Extra charges may apply for express delivery or remote locations.

5. Packaging & Freshness Guarantee

  • All seafood is freshly sourced, hygienically packed, and stored at optimal temperatures to maintain freshness.
  • We use insulated, leak-proof packaging to ensure the seafood remains fresh during transit.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS/Email.
  • For any updates, you can contact our customer support at +91 7708342462.

7. Delivery Issues & Rescheduling

  • If the recipient is unavailable at the delivery time, our delivery partner will attempt to contact you.
  • If delivery fails, we may reschedule at an additional cost.
  • In case of delays due to unforeseen circumstances (weather, strikes, etc.), we will keep you informed.

8. Returns & Refunds

  • Due to the perishable nature of seafood, we do not accept returns.
  • If you receive a damaged or incorrect product, report the issue within 2 hours of delivery with photos/videos.
  • Refunds or replacements will be processed based on verification.

9. Contact Us

For any shipping-related queries, reach out to us at:
📞 +91 7708342462
📧 kadaltoveedu@gmail.com