Thank you for shopping with Kadaltoveedu! We strive to provide fresh, high-quality seafood to all of our customers. Due to the perishable nature of seafood, we have a specific return and refund policy to ensure the best experience for you. Please carefully review our policy below.

2. Returns

Because our products are perishable, Kadaltoveedu does not accept returns for seafood products unless they meet certain conditions:

  • Defective or Damaged Products: If your seafood arrives in a damaged or spoiled condition, please contact us immediately with photos of the product and the packaging within 24 hours of delivery. We will process a refund or exchange if the product is defective.
  • Incorrect Items Delivered: If we have sent you an incorrect product, please notify us within 24 hours of receiving the delivery. We will arrange for a return or exchange of the product.
  • Non-Returnable Items: Due to health and safety concerns, once the seafood has been opened or used, we cannot accept returns.

3. Refunds

If you are eligible for a refund under the above conditions, we will process it as follows:

  • Refund Method: Refunds will be processed through the original payment method, via Razorpay or other payment gateways used at checkout.
  • Processing Time: Refunds will be processed within2-3 Working business days after approval. Please note that it may take additional time for the refund to appear in your account, depending on your payment method.
  • Conditions for Refund: Refunds are only issued for seafood products that arrive spoiled, damaged, or incorrect. If a refund is not requested due to such issues within 24 hours of delivery, the product is considered non-refundable.

4. Exchange Policy

Currently, we do not offer exchanges for seafood products. If you received a damaged, spoiled, or incorrect item, you can request a refund or replacement.

5. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us: Email us at kadaltoveedu@gmail.com within 24 hours of receiving your order.
  2. Provide Information: Include your order number, details of the issue with the product, and clear photos of the product and packaging showing any defects or damages.
  3. Return Shipping: If necessary, we will guide you on how to return the product. In cases where the return is due to an error on our part (such as incorrect or damaged goods), we will cover the return shipping costs.

6. Shipping Costs

  • Return Shipping: If the return is due to defects, spoilage, or incorrect items, Kadaltoveedu will cover the cost of return shipping.
  • Non-Defective Returns: If the return is due to customer preference, the customer will bear the return shipping cost.

7. Cancellations

  • If you wish to cancel your order, please contact us immediately at kadaltoveedu@gmail.com. Due to the perishable nature of our seafood, we cannot accept cancellations once the order has been processed or shipped.

8. Exemptions

Due to the nature of seafood products, we cannot accept returns or refunds for the following:

  • Any seafood products that have been opened, consumed, or improperly stored after delivery.
  • Any products that were delivered as per the order but are not to the customer’s preference (e.g., types of seafood, preparation, etc.) unless the product was delivered incorrectly or damaged.

9. Quality Assurance

We take great care to ensure that all seafood products sold through Kadaltoveedu are fresh and of the highest quality. However, due to the perishable nature of these products, it is important to inspect your order upon delivery. If you find any issues with the freshness, quality, or accuracy of the items, please contact us immediately so we can assist you.

10. Contact Information

If you have any questions or need assistance with a return or refund, please contact us at:

Important Notes

This policy is subject to change. Please check back regularly for any updates.

By placing an order with Kadaltoveedu, you agree to the terms and conditions of this Refund and Return Policy.